About ordering

You can order from our online shopping cart, or you can give us an order by e-mail -queen@bottlehead.com , or you can call us at 360-697-1936 M-F 9-5 PT. We take VISA/MC/AMEX/DISC, and we process your charge the day we take your order.

We do things differently than a lot of our competitors. Which means that while our sonic quality is generally higher and our prices are much lower, you may have to wait a while to get your order, even though we charge your order the day we get it.

Why? There's a few reasons.

We run a very tight profit margin. If you can't figure this out by looking at our prices, well, we're not sure we're the right manufacturer for you. By charging orders the day they come in, we have the cash flow to operate on a cash basis with the distributors of our major parts like chassis plates, Bottlehead transformers, wood bases, etc  - which means we send a check with every purchase order rather than asking them to carry us for 30 to 90 days or more like a lot of manufacturers do. And in that way we keep our costs down. This means we must order in small quantities, virtually to order, and it takes some time for all the individual parts in your kit to come to us to be packed together.

The chassis, bases and transformers we use are custom made for us in small quantities. This takes time, and implies a commitment by our customers to accept the 3-4 weeks it takes to get these parts made and follow through on their order. 

If you are buying an assembled product, understand that there about about three people in the world who we feel are qualified to build these products to our standards. Sometimes they have a backlog.

Lastly, like everyone else in this odd little corner of the electronics business, we are at the mercy of our distributors. Some of them have huge clients like Boeing, and our relatively teeny orders can get put on hold. We try to find manufacturers who are willing to work with us, but it is challenging to find a manufacturer who works hard to make an extremely high quality product available to us in small quantities on a regular basis.

And so it can take a few weeks to see your custom kit. We have a delivery status page to keep our customers informed of the shipping status of our products - potential backorders, when we have kits ready to ship, and everything in between. We try to update this page weekly.

So if you are willing to wait a bit for superb quality at the best prices, we invite you to try our products.

Cancellations

We understand that sometimes other things come up that are more important, and that folks may need to cancel a kit order. No problem, but please bear in mind that our merchant services ding us 3% even if you cancel your order. Thus we can only refund 97% of the purchase price on kit orders. 

Cancellations on finished products that are in stock will be treated the same way, there will be a 3% surcharge taken from your refund. However cancellations of custom items that are not in stock and built to your spec are subject to a 15% "What the heck are we supposed to do with this now?" fee. 

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